Welcome to Manhattan Printing. This Web site is provided by Hampton & Agency Inc. (referred to throughout this Web site as “www.ManhattanPrinting.com” or “ManhattanPrinting.com” or the “Company”) as a service to our customers. Please review the following rules that govern your use of the Manhattan Printing site. Please note that your use of the ManhattanPrinting.com site (the “Site”) constitutes your unconditional agreement to follow and be bound by these terms and conditions.
Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these terms and conditions. Manhattan Printing reserves the right to update or modify these terms and conditions at any time without prior notice to you, and we encourage you to review these terms and conditions whenever you use this Site.
Manhattan Printing stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service by phone at 212-481-0570 within 5 days from the date you receive it (or the date it was scheduled to arrive).
Manhattan Printing is committed to customer satisfaction, and we do everything possible to ensure excellent printing quality. You will be responsible for fixing any errors discovered in the process, or you can authorize us to print as is; however, you are subject to the following exclusions listed below under File Submissions, and Shipping and Delivery.
Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:
File Submissions: Spelling, punctuation, or grammatical errors made by you. Inferior quality or low-resolution of uploaded images. Design errors or color selection errors introduced in the artwork file creation process submitted by you. Errors in user-selected options such product type, size, finishing options, or quantity. Incorrect dimensions, image orientation, or file submission in accordance with Manhattan Printing specifications. Color match guarantee without a hardcopy proof approval. Delivery delays due to improperly prepared files. Duplicate orders by the customer. Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
Shipping and Delivery: Incorrect shipping address, undeliverable packages/2nd delivery attempts, or other errors created by you. Damage to the products arising after delivery to you. Satisfaction guarantee does not apply to shipping claims. We will reprint orders damaged or lost by shipping carrier. We reserve the right to have you return the original order before reprinting or refunding your order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
Payment: All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a user submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by user with an approved payment method.
Once a print job has been approved by you and “sent to press” on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Manhattan Printing’s prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.
Please note that no work will proceed on any print job in your order until full payment is received by Manhattan Printing.
Payment Methods: All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods: Pay by credit card. Pay by pre-pay or check. Pay on account. Pay by PayPal.
Our Sales Tax Policy: Manhattan Printing, a division of Hampton & Agency, Inc., is required to collect and remit sales tax in NYC.
Tax-Exempt Individuals: For nonprofit or government entities, as well as reseller clients located in NY, please email a copy of your tax-exempt certificate to the attention of the Credit at print@ManhattanPrinting.com For print resellers in all other states, please contact our credit department via email to request the proper forms to fill out. If you have already placed an order with sales tax, you can request an adjustment by sending in your order number(s) with your documentation.
Color Accuracy and Hardcopy Proofs: Manhattan Printing “gang run” style print company. Your job may run on a press sheet with other jobs and will be run to standard color densities. The overall dominant color on a sheet may cause individual job colors to shift slightly. We make every effort to produce a reasonable representation, but Manhattan Printing, DOES NOT GUARANTEE AN EXACT COLOR MATCH. Reorders may vary between runs. If you require a color match or your job needs to match other pieces, let us know prior to placing your order. We will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 80% of the final proof you approved or Manhattan Printing will reprint your job at no charge. Please note that Manhattan Printing cannot guarantee color reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent. If you order a “Next Day Hardcopy” proof, your order must be placed, all files uploaded, and all files approved by 9 a.m. ET in order for us to promise a next day delivery. If you need to update your file, you may receive up to one additional rounds of your hardcopy proof. If need additional rounds of your hardcopy proof, there will be an extra charge.
Artwork Files: You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to Manhattan Printing. As postal regulations are subject to change, you are also responsible for complying with current mailing restrictions for your layouts. Check with your local Post Office for current guidelines and restrictions. Please request file preparation guidelines and product templates to assist you in creating print ready files. We also offer design services for a fee. You certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork. Under these terms and conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. Manhattan Printing is unable to print sexually explicit materials, including photographic genitals, and violently explicit materials.
Printing Turnaround Time: Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. If you ordered a next day hardcopy proof or standard hardcopy proof, printing turnaround time begins when we receive approval for your proof. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to “Need Artwork” and your printing turnaround time will be reset. For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted. If your job or proof is approved by 6:00 p.m. ET, printing turnaround time begins next business day. Please note that Manhattan Printing offices are closed Saturdays, Sundays and major holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.
Shipping and Arrival Times: Shipping transit times vary, and Manhattan Printing assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Manhattan Printing is not responsible for delays due to improperly prepared files. Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. If you are requesting a hardcopy proof, we already factor in additional time to reach your target date. For a standard hardcopy proof, expect approximately 20 business days to receive and approve your proof. For a next day hardcopy proof, expect 10 business days. Both printing and shipping times are based on business days only and do not include weekends or holidays. You agree that shipping terms for all Manhattan Printing products are shipped “Freight On Board Shipping Point” or “F.O.B. Shipping Point” – title and risk of loss transfers to you at time of shipment or pickup. Pick-up orders will be held for 5 days at our facility. After 5 days, we will recycle your order.
Lists and Mailing Services: Your mailing list(s), while in our possession, are your exclusive property and shall be used only with your instructions. Your mailing list(s) will not be sold or offered for use to any other party, and Manhattan Printing will not utilize the list for any other purpose.
All mailing delivery dates are estimates, not guarantees. Manhattan Printing’s responsibility is limited to preparing your mailing and completing delivery to the U.S. Postal Service (“USPS”). Manhattan Printing’s responsibility ends when the job is delivered to the Manhattan, New York Business Mail Entry Unit. In no event shall Manhattan Printing be liable for USPS performance failures or delivery delays. This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims.
Manhattan Printing is not liable for shipping carrier errors, including loss or delay on direct-mail orders. Manhattan Printing shall rectify printing and mailing errors only to the extent of re-mailing a correction or corrected job as soon as possible, and any costs shall be limited to the value of the printing work performed. Manhattan Printing will print your order once your list is processed. We may print an amount over and above the number of viable addresses in your mailing list, as well as a small quantity of print overs. Overs are not refunded and will be automatically mailed to your billing address. If you would like them shipped to a different address than your billing address, please post a note or call customer service to inform them of this change. All orders that fit in one box will be shipped to you with additional charge. If there are additional overs, there will be a $75 handling fee plus the UPS shipping fee per additional box. Additional shipping for the overages will be billed to the credit card on file with your order. Only postage is refundable upon request for any quantity from your mailing services job that did not mail due to invalid addresses in your mail list, or if the mail list consisted of fewer addresses than the quantity ordered. The minimum mailing quantity must be met before postage is refunded. You may purchase a mailing list from Manhattan Printing for an additional cost. You may ask to see the purchased mailing list. Mailing lists purchased through Manhattan Printing are non-refundable.
Miscellaneous: All sales are final, unless otherwise noted. No refunds are given once Manhattan Printing begins working on your order, which means Manhattan Printing has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production). Orders not sent to our printing presses within 30 days are available for a full refund. After 30 days, orders are not available for a refund.
Rights to Promote: The plant reserves the right to use all products produced by the plant in the Manhattan Printing’s advertising, promotional literature, displays and sample programs.
Note: UV Coating Some items on cover stock have a high gloss UV finish applied to top (front) side of sheet. You cannot write or inkjet on UV Coating
IN NO EVENT WILL MANHATTAN PRINTING BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR OTHER DAMAGES WHETHER OR NOT MANHATTAN PRINTING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. MANHATTAN PRINTING’S ENTIRE LIABILITY UNDER, FOR BREACH OF, OR ARISING OUT OF PROVIDING THE SERVICES HEREUNDER, IS LIMITED TO A REFUND OF THE FEES PAID FOR THE PRODUCT OR SERVICE THAT GAVE RISE TO THE CLAIM. IN NO EVENT SHALL MANHATTAN PRINTING BE LIABLE FOR YOUR COST OF PROCURING SUBSTITUTE GOODS. You will defend and hold Manhattan Printing harmless in any claim, suit or action brought against Manhattan Printing by others for alleged damages, costs, expenses (including reasonable attorney’s fees), liabilities or losses resulting from circumstances where Manhattan Printing, acting as your agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in Manhattan Printing’s sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a claim, suit or action brought against Manhattan Printing for actions of your employees which may occur as a result of any mailing.
Copyright Notice: You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, “Content”) are intellectual property and copyrighted works of Manhattan Printing and/or various third-party providers (“Providers”). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.
Corporate Identification and Trademarks: “ManhattanPrinting”, “ManhattanPrinting.com”, and any and all other marks appearing on this Site are trademarks of Manhattan Printing in the United States and other jurisdictions (“Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without Manhattan Printing’s prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. Manhattan Printing prohibits the use of Trademarks as a “hot” link on, or to, any other Web site unless establishment of such a link is pre-approved by Manhattan Printing in writing.
Use Restriction: You may only use this Site to make legitimate requests to purchase the products or services offered (each, a “Request”), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by Manhattan Printing. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate. It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law. Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without Manhattan Printing’s prior written consent is prohibited.
Email: We encourage you to share your comments and questions with us, but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas), and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future Manhattan Printing programs. Also, please remember that you are responsible for whatever material you submit and that you, not Manhattan Printing, have full responsibility for any message that you send, including its reliability, originality and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any, and all, rights to materials and ideas submitted to us become the exclusive property of Manhattan Printing.
Disclaimer of Warranty: THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE.
General Limitation of Liability: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANHATTAN PRINTING, INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”), BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by Manhattan Printing for making a Request.
Indemnification: You agree to defend, indemnify and hold harmless Manhattan Printing and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your order. Third Parties: If you use this Site to submit Requests for or on behalf of a third party (“Third Party”), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all terms and conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto. Each User using this Site for, or on behalf, of a Third Party agrees to indemnify and hold each Covered Party harmless from, and against, any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party’s or the User’s failure to fulfill any of its obligations as described (above). The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.
User Comments, Feedback and Other Submissions: All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, “Comments”), shall become and remain the exclusive property of Manhattan Printing. The Comments may be used by a Covered Party in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.
Links to other Web sites and Services: To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources. The outside services and resources are in no way related to Manhattan Printing, and are neither its employees nor agents.
Termination of Usage: User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.
Miscellaneous: The captions in these terms and conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these terms and conditions. None of the Covered Parties are responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control.
Governing Law: The internal laws of the State of New York shall govern the performance of these terms and conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in New York, NY for all disputes arising out of, or relating to, the terms and conditions and use of this Site.
Information Collection: Manhattan Printing, is the sole owner of the information collected on www.ManhattanPrinting.com. ManhattanPrinting.com collects information from our users at several different points on our site. We use this information to fulfill your order, send you requested product or service information, respond to customer service requests, send you marketing communications, administer contests, surveys, or sweepstakes you may have entered, and improve the customer experience while on our site. We reserve the right to disclose information about you as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process. We may purchase additional data about our customers from third party sources and combine it with the information we have already collected in order to assist us with our marketing activities. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Manhattan Printing does not store this information after sending this one-time email.
Registration: In order to use Manhattan Printing, a user must first complete the registration form. During registration a user is required to give a phone number, name and email address. We use this information to contact the user about our services even if they have not placed an order. We also collect credit card information if a user places an order on the site.
Special Offers and Updates: Established members will occasionally receive information on products, services, special deals and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If you do not wish to receive future emails, please see the Choice/Opt-out section below. or Simply email us at print@ManhattanPrinting.com
Customer Service: We communicate with users on a regular basis to provide requested services. Both our production and customer service staff use email and phone information to communicate with customers about issues pertaining to their orders.
Blog and Testimonials: Our site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. For testimonials, we obtain the customer’s consent prior to posting their name along with their testimonial. We are not responsible for the personally identifiable information you choose to submit through testimonials. If you wish to update or delete your testimonial, you can contact us via e-mail print@ManhattanPrinting.com.
Cookies and Other Technologies: A cookie is a small data text file that our server sends to your computer and that your computer sends back to us each time you visit our website. Cookies are used by Manhattan Printing in order to uniquely identify users, associate user files with orders and to enable the shopping basket. You can disable and/or delete cookies by controlling your browser settings. If you do disable cookies, our site will not recognize you, and you may not have access to all portions of the website. In addition, we and our partners use technologies similar to cookies to analyze trends, administer the website, track users’ movements around the site, and to gather demographic information about our user base as a whole. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see the Choice/Opt-out Section below.
Log Files: Like most standard website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. This data is not linked to personally identifiable information.
Choice/Opt-out: Our users are given the opportunity to “opt-out” of having their information used for purposes not directly related to our site at the point where we ask for information. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email, emailing us at print@ManhattanPrinting.com or by following the unsubscribe instructions within the email.
Access to Correct/Update/Deactivate: If your personal information changes, or if you no longer desire our service, you may correct, update, amend, or request that it be deleted/deactivated by accessing your Manhattan Printing account or by contacting us at the address listed in the Contact Information section. We will respond to your request within a reasonable timeframe. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.